Privacy Policy

BankFlow ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at bankflow.io.

1. Information we collect

Account information: When you register, we collect your name, email address, and authentication details.

Uploaded documents: Bank statement files (PDF, PNG, JPG) you upload for processing.

Transaction data: Extracted transaction records generated from your uploaded statements.

Usage data: Information about how you interact with the platform, including features used and pages visited.

Billing information: Payment method details processed securely by our payment provider. We do not store full card numbers.

2. How we use your information

• To process and analyze your bank statements as requested
• To provide, maintain, and improve our services
• To send transactional emails (account activity, billing receipts)
• To respond to support requests
• To detect and prevent fraud or abuse

3. Data sharing

We do not sell, rent, or share your personal data or financial documents with third parties for marketing or advertising purposes. We may share data with:

• Service providers: Infrastructure, cloud storage, and AI processing services necessary to operate the platform, bound by confidentiality agreements.
• Legal obligations: When required by law, court order, or to protect the rights of BankFlow or others.

4. Data security

We implement industry-standard security measures including:

• TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Access controls limiting who can access your data internally
• Regular security reviews and monitoring

5. Data retention

We retain your uploaded documents and transaction data for as long as your account is active. You can delete individual statements or your entire account at any time from your account settings. Deletion is permanent and irreversible.

6. Your rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Data portability (export your data)

To exercise these rights, contact us at privacy@bankflow.io.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

8. Children's privacy

BankFlow is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of BankFlow after changes constitutes acceptance of the updated policy.

10. Contact us

For privacy questions or requests, contact us at: privacy@bankflow.io